Comments on: Amazon Terms of Service: Prohibited Seller Activities Explained

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By: Dave Hamrick

Dave Hamrick — Thu, 06 Feb 2020 15:27:48 +0000

In reply to Patty Diaz.

Hi Patty,

Generally, refunds should be processed through Amazon directly and the customer shouldn’t contact you unless you are an FBM seller.

Technically, the seller who sent that card is breaking Amazon’s Terms of Service since they’re incentivizing you for the review, good or othrwise.

By: Patty Diaz

Patty Diaz — Tue, 10 Dec 2019 15:33:00 +0000

Hello!
What about sellers that use Amazon to fulfill their orders (FBA) in regards to customer information? I have a seller asking me for my address & phone number – which I replied I didn’t feel comfortable sharing. This seller is offering a partial refund because one of the pieces was damaged – how can they do a refund if they don’t have my information? I feel like they are offering something they cannot fulfill. By their messages, it appears English is not their first language & they stated they couldn’t replace the item because it would take a long time coming from China.
Included with the item I purchased was a business card saying if I email them with a screen shot of the review, order #, and share the product on Facebook, I’d get a $5 Amazon Gift Card. Granted, it does NOT say I have to leave a positive review but it appears according with the rules you posted, they shouldn’t be doing this (offering compensation).
I’m waiting to hear what they after I did not provide my information.
Thank you!

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By: JEKOB DOW

JEKOB DOW — Mon, 21 Jan 2019 12:44:37 +0000

Hi Hello
I opened an account at Amazon, and they opened the bill to me and a quarter of an hour later they suspended it. After they charged me $ 40, I gave them a notarized certificate for the passport, and they wanted a permit for electricity or municipal taxes. At this stage I did not understand what they wanted, He told me that I would close the account and then open a new account in an orderly manner, but then they told me that they no longer answered my emails, and they really did not answer me anymore, and that’s what I did, so I opened a new account and submitted everything in an orderly manner. Here they opened my account. They charged me $ 40 and after fifteen minutes they suspended my account because they saw that this account is connected to the previous account, which is not I do not want to sell Amazon, and here they wrote to me, we do not answer your emails. Question 1 – Is there anything to do and if I bring them the documents they wanted then they will open the account to me or they have already marked me and will not let me sell more in Amazon. Question 2- Now I also understand that I have 2 accounts in this issue and can I arrange it. Question 3 – In case they do not open the account to me, are they returning the money of the subscription fee or not?
Question 4 – Who can I contact to help me with this, Amazon does not have phone service to sellers and I can not get them? Question 5 – Is there anything external that can help me with this?
Thank you very much I turn to you because you are the best in this field Thank you very much Jacob

By: Dave Hamrick

Dave Hamrick — Wed, 14 Nov 2018 16:03:58 +0000

In reply to Art.

Hey Art,

Good question. Yes, you’d probably need a separate account unless Amazon’s AU has integrated directly with America (which looking at my SC it doesn’t seem like it has yet).

You might contact seller support to see what’s up.