If you’re running into the “Oops” error when using Driver Easy, you follow the instructions below to try resolving this error.
Firstly, please check to see if the error message contains “RestorePointer“.
![](png/image-135.png)
The error message contains “RestorePointer”
If it contains “RestorePointer”, please follow the steps below to re-enable the System Restore interface to have a try.
1) In Driver Easy, click the Menu button and select Settings.
![Driver Easy Pro Menu Settings](jpg/driver-easy-pro-menu-settings-1200x900.jpg)
2) Navigate to Restore Points, turn off the toggle under to Create a restore point automatically before installing drivers and click Save.
![Driver Easy Pro turn off restore points](jpg/driver-easy-pro-turn-off-restore-points-1200x893.jpg)
3) Restart Windows OS.
4) Open Driver Easy, go to Settings > Restore Points, turn on the option that was turned off in step 2 and click Save.
![Driver Easy Pro turn on restore points](jpg/driver-easy-pro-turn-on-restore-points-1200x893.jpg)
5) Try updating drivers using Driver Easy again.
The error message doesn’t contain “RestorePointer”
If the error message doesn’t contain “RestorePointer”, please send feedback to us using the Driver Easy feedback tool. If you don’t know how to do it, you can refer to the post: Send Feedback.